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Intercom MCP

1Search 2Intercom 3conversations 4and 5customer 6contacts

the six Ws · specification

W1 Who

Intercom, the customer messaging platform, publishes and maintains this official server.

W2 What

An MCP server that gives an AI assistant a universal search tool over Intercom conversations and contacts along with related support data.

W3 Where

Intercom hosts a remote MCP server following the authenticated remote MCP specification; currently limited to US-hosted workspaces.

W4 When

Released by Intercom in 2025 as part of its Fin AI and agent tooling roadmap.

W5 Why

Lets an agent look up customer history and prior conversations while assisting with support tasks.

W6 With

Requires an MCP client and an authenticated Intercom workspace connection via OAuth with access to conversations and contacts.

W7 Watch

Official Intercom repository and endpoint, documented terms apply, primarily read access via search tools, hosted remotely by Intercom rather than run locally.

customer-supportconversationscontactshelp-desksearch

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