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Library / SDK Agents & OrchestrationGuardrails & Structure

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1Guideline-driven 2framework 3governs 4customer-facing 5conversational 6agents

the six Ws · specification

W1 Who

Built by Emcie for teams deploying reliable customer-facing agents in regulated industries.

W2 What

Uses condition-action guidelines, journeys, and contextual filtering instead of large prompts to control agent behavior.

W3 Where

Used as a Python framework embedded into customer support, sales, and onboarding applications.

W4 When

Open sourced around 2024 and actively maintained with production deployments reported through 2026.

W5 Why

Keeps conversational agents explainable and compliant for finance, healthcare, and insurance use cases.

W6 With

Depends on an underlying LLM provider and integrates tools the agent can call during conversations.

W7 Watch

Open source under Apache 2.0 license, runs locally or self-hosted, developer controls where conversation data is sent.

conversational agentsguidelinescontext engineeringcustomer-facing AIcompliance

for agents & scripts

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